Chatbots: Rotbart IT presents

Who does not know it: We play late in the evening, maybe even night owls.

Then a problem arises, we want to ask a question. The customer service? Closed. This is frustrating for many players. The casino operators themselves are also aware of this problem and are looking for solutions. The company Rotbart IT could now supply one, because the Swiss developer has developed new software: the chatbot.

How should the chatbot work?

If you ask a standard question, the chatbot should know an answer to it. The company behind the idea announces that there are around 1.Should give 500 different questions to which the bot knows an answer. AI elements are also required here, because in the best case scenario, the software learns and can constantly develop further.

It is important to the company that in case of doubt an employee can step in if problems arise. But there are various standard questions that many players ask themselves. Studies show that. For example, questions often arise during the registration process or in relation to bonus offers that can be easily answered using standard procedures.

What are the advantages of the chatbot?

In theory, you can get a quick answer at any time, even in the middle of the night or very early in the morning. There is also no waiting time, at least the machine can provide you with an answer directly.

Overall, this could significantly increase customer satisfaction.

Although real employees are also employed, the bot can then provide support and provide answers where a standard answer provides all the important information.

The chatbot in the online casino also has advantages for casino operators: In the long run, jobs could be saved because, as in so many other areas, people can also replace human work here.

There are also disadvantages?

At the moment, the software can provide good answers to simple questions. An example: You could ask how high the welcome bonus is at the casino. The bot is then able to understand and process words such as �welcome bonus� or �high�. The standardized answer comes promptly.

But: what about more complex questions? The chatbot may not be able to answer questions about technology so easily. He probably won't be able to explain to you why your game keeps crashing if it's not because of the poor internet connection.

In terms of player protection, too, personal contact would be desirable instead of just receiving a standard response from a robot. This shows that the chatbot still has a few weak points. In the customer service area, however, artificial intelligence has played an important role for some time and is trend-setting.

We are therefore sure that chatbots and sophisticated software will also become important in the area of live chats in online casinos. So it remains exciting and we will see how Rotbart IT will proceed in the future. Presumably the chatbot will simply be a good addition to the work of the "real" employees and help to answer simple questions quickly and reliably.

Interesting topics

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Joel Moore

I have over 12 years of journalism experience - including reviews of the best casinos. For the past few years. I've been interested in human psychology and behavioral factors. This knowledge now helps to better understand casino players.